1. Introduction
365 Transfers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our airport taxi and transfer services, visit our website at stokeontrentairporttaxi.co.uk, or interact with us in any way.
We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
By using our services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
When you book a transfer or contact us, we may collect:
- Full name
- Email address
- Phone number (mobile and/or landline)
- Pickup and drop-off addresses
- Flight details (flight number, arrival/departure times)
- Payment information (processed securely by our payment provider)
- Special requirements (wheelchair access, child seats, etc.)
- Number of passengers and luggage
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of visits
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for detailed information about how we use cookies.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Processing and confirming your booking
- Coordinating your airport transfer with our drivers
- Sending booking confirmations, reminders, and updates
- Tracking flights to adjust pickup times if your flight is delayed or early
- Providing customer support and handling enquiries
3.2 Payment Processing
- Processing payments securely through our payment provider
- Sending invoices and receipts
- Managing refunds and cancellations
3.3 Communication
- Responding to your enquiries and requests
- Sending service-related notifications (e.g., driver on the way)
- With your consent, sending marketing communications about our services
3.4 Legal and Business Purposes
- Complying with legal obligations
- Preventing fraud and ensuring security
- Improving our services and website
- Analysing usage patterns and trends
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfil our contract with you (i.e., providing your booked transfer)
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
- Legal Obligation: Processing necessary to comply with legal requirements
- Consent: Where you have given consent, such as for marketing communications
5. Information Sharing
We may share your information with:
5.1 Service Providers
- Drivers: Your name, phone number, pickup/drop-off locations, and flight details are shared with your assigned driver
- Payment Processors: Payment information is processed by our secure payment provider (we do not store full card details)
- Communication Services: Email and SMS service providers for booking confirmations
- Analytics Providers: To help us understand website usage
5.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax and accounting requirements - typically 7 years)
- Resolve disputes and enforce agreements
Booking records are typically retained for 7 years for accounting purposes. Marketing preferences are retained until you withdraw consent or unsubscribe.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for data transmitted to and from our website
- Secure payment processing through PCI-DSS compliant providers
- Access controls limiting who can access personal data
- Regular security assessments and updates
- Staff training on data protection
While we take all reasonable precautions, no method of transmission over the Internet is 100% secure.
9. International Transfers
Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@stokeontrentairporttaxi.co.uk
- Phone: 03333 000111
- Address: 365 Transfers, Stoke-on-Trent, Staffordshire, United Kingdom
12. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.